Delete your account

Delete in the app

1. Open MatchMachine and go to the Profile tab.
2. Tap the settings icon, then Delete Account.
3. If you have a subscription, cancel it in your app store first. Deleting your account doesn’t cancel it, and the screen links you there.
4. Tap Delete My Account and confirm.

You’re signed out, and removal starts straight away, in steps in the background.

Want a copy of your data first? Use Download My Data in the same settings screen before you delete. The file is gone once you do.

If your account is suspended or banned, you can still delete it. The screen you see when you open the app has Delete My Account and Download My Data buttons. Some extra details stay in that case, listed below.

Ask by email

If you can’t get into the app, write to us. Send it from the address you sign in with, so we can match it to your account. If that isn’t possible, tell us the address on the account. We may ask you to confirm the account is yours before we delete it, because it can’t be undone. It’s the same deletion as in the app, including what stays if your account is banned or suspended.

Email support@matchmachine.com

What gets deleted

• Your profile: name, photos, gender, pronouns, orientation, preferences, prompts and everything else you entered
• Your birth date, time and place, and the chart calculated from them
• Your location and Teleport location
• Your likes and passes, and those other people made on you
• Your matches and all their messages. The conversation goes for the other person as well
• Blocks, friendships and friend invites
• Reports you filed and reports about you, and any words or IDs from them held on moderation records
• Your reading feedback and picks
• Your push token and any data export files
• Your sign-in with our provider, Clerk, and your record with RevenueCat, which manages subscriptions

After this you can sign up again as someone new with the same email, unless your account was banned.

What we keep, and why

These hold no profile, photos, birth details or messages.

What	Why	How long
A closed-account record: the ID from our sign-in provider, the dates it was created, updated and deleted, and flags marking it closed	So the account stays closed and nothing else in the system mistakes it for a live one	No end date set yet
Moderation records about you: the type of each record, its severity and dates, without any personal text	Safety and legal compliance	90 days, or with no end date if our team confirmed the record
Our staff action log: which moderation action was taken on which account, by ID and fixed code, with no free text	Holding our own team to account	Being decided
Data export records: that you asked for a copy of your data, and when	Evidence that privacy requests were handled	No end date set yet
Anonymous totals: daily counts and how many people liked a reading	Learning what works. They have no link to anyone, so they can’t be traced to you	No end date

Other companies

Apple and Google keep their own records of store purchases under their own terms. Error reports in Sentry can carry your account’s internal ID, with no name or email.

If you joined the website waitlist, your email is held separately by MailerLite. Deleting your account doesn’t remove it. Use the unsubscribe link in any of those emails, or ask us.

If your account is banned or suspended

Deleting doesn’t lift a ban, and it ends any appeal in progress. So that deleting isn’t a way around enforcement, we also keep:

• Fingerprints of your photos, if you’re banned or suspended. These are hashes that catch the same photo on a new account, not the photos themselves.
• The date and type of the ban, if you’re banned, on the closed-account record.
• Your sign-in with Clerk, if you’re banned. It’s banned rather than deleted, so its email or phone can’t sign up again.
• Safety notices already sent about you, if you were banned for fraud or identity reasons. People you’d been messaging keep the notice with your first name and the reason.

There’s no set end date for these yet.